Bright Pattern offers the industry’s best cloud contact center software to revolutionize customer service technology. It is the only true omnichannel cloud platform, offering more than just the traditional channels like voice, text, chat, and email. There are also other digital channels available, such as social messengers, video chat, and bots to connect customers to the right agents efficiently. Thanks to this innovation in communications and messaging channels, offering high-quality customer service is easier than ever before. Bright Pattern technology was created by recognized industry leaders, and the company itself is dedicated to the success of the businesses they support. Here are some of the most frequently asked questions about Bright Pattern.
What makes Bright Pattern different from other contact centers?
The company utilizes cloud-based technology for its contact center software. That’s what makes Bright Pattern one of the most innovative companies of its kind. Phone calls aren’t the only factor in the customer experience. There are other channels like email, live chat, video chat, social messengers, and text. As a business, you’ll want the most powerful cloud contact center available to allow your agents to deliver the best possible customer service. With the Bright Pattern software, agents see every step in a customer’s journey and can respond immediately. What makes it a true omnichannel platform is the fact that agents see every interaction and can offer services with just a few clicks thanks to an easy-to-use interface. There’s asynchronous chat, fast email communication, web chat, and callback options to make the customer experience seamless and efficient.
Does Bright Pattern have built-in quality assurance (QA)?
Yes. Bright Pattern has built-in quality assurance (QA) that allows the powerful contact center team to monitor customer interactions and come up with actionable insights to improve call center quality. Businesses will learn how to provide high-quality services through an effective QA process. The software even tracks real-time metrics, call-quality metrics, customer satisfaction scores, first call resolution, and custom KPIs. It’s an open platform that ensures high customer satisfaction on all channels.
Can Bright Pattern’s software utilize interactive voice response?
Bright Pattern has interactive voice response (IVR) technology that helps customers access the solutions they need independently. This can be done through voice input or a touch-tone keypad. Customers will have the ability to solve their own basic problems. The self-service technology makes delivering customer support quicker and easier on both ends, as customers can easily access the status of their orders or get appointment reminders. The system can route callers to the right agent with ease, and it overall reduces operational costs while boosting productivity.
Is Bright Pattern fully customizable?
The best part about the Bright Pattern platform is the fact that it’s fully customizable. Since it’s based in the cloud, businesses can add or subtract the number of seats for the contact center and scale the business depending on demand. The software allows for customizable APIs and can be tailored to your business’s specific use. That’s why the platform is used in a number of industries, including retail, health care, insurance, financial services, utilities, government, education, travel, and hospitality. Businesses can use drag-and-drop scenario builders and customize the entire customer journey. Businesses can also personalize their workflow both during and after an interaction and even send after-interaction journeys. This is how Bright Pattern guarantees the fastest ROI in the industry.
These were just a few of the frequently asked questions regarding Bright Pattern. The software offers many features that can be personalized and tailored to any type of company within a number of different industries. As a business owner, using a platform like Bright Pattern helps you guarantee a return on investment in half the time of the industry average.