Outsourcing has become a popular solution for growing businesses that are looking to rapidly expand their workforce. Where hiring experience usually costs time and money, outsourcing offers a cost-effective solution for businesses looking to hire experienced staff quickly, without breaking the bank.
For over 20 years, the Philippines has been a number one destination for call center outsourcing. As one of the fastest-growing outsourcing industries, many businesses choose to offshore their contact centers in a bid to cut operational costs and tap into highly skilled staff, without exhausting their internal resource on recruitment and training. But why has the Philippines become the location of choice?
The advantages of outsourcing your call center to the Philippines
Industry-leading call centers in the Philippines such as PITON-Global in Manila are renowned for delivering high-quality, professional outsourcing services. By handling both inbound and outbound calls, Philippines-based call centers have supported businesses from all around the globe to offer excellent customer service and achieve their business goals.
Agents are fluent in English
Up to two-thirds of the Filipino population are fluent in English, including American-style slang, meaning Filipino call handlers are personable and proficient at dealing with a wide range of queries. For excellent customer service, the Philippines is an ideal choice for call center outsourcing.
Highly skilled in Business Process Outsourcing (BPO)
BPO in the Philippines is one of the largest employment sectors, covering services of all types and sectors from technical support and email response to customer care. Call centers in the Philippines are highly skilled in BPO, they’ve been in this game for decades! This means your business will be onboarded smoothly and looked after by expert staff.
Lower costs
One of the main reasons why so many choose to outsource their contact centers to the Philippines is the cheaper cost of labor. Not only are businesses treated to world-class customer service they also receive the best available value for money.
Increase operating efficiencies
By hiring expert staff, businesses can save time and money that would otherwise be spent recruiting, placing, and training new staff. This frees up your business to focus on your primary services, whether that be sales, manufacturing, travel, or whatever your business has to offer customers. This means you can focus on streamlining your business processes, letting the experts handle their individual niches.
Enhance your customer experience
As a growing business, it’s typical for your internal team to feel strained, juggling the day-to-day running of the business; they may not have the time to respond to emails or client telephone queries. By outsourcing to a friendly contact center in the Philippines, you are providing your customers with a dedicated support team that is solely focused on customer satisfaction.
Quickly scale support programs
As customer demand ebbs and flows, you can choose to increase or decrease the level of resources to suit your business needs. During busy periods, you can instantly tap into experienced workers rather than spend weeks and months recruiting. Similarly, you can easily scale down your call center team to save on business costs during quieter periods.
Level up your business by call center outsourcing to the Philippines
Every business wants friendly and hardworking staff, but many don’t have the time, money, or resources to invest in expanding their internal team. Does this sound like you? If so, outsourcing to the Philippines is a fantastic way to expand your business on a budget. For highly educated experts, experienced in BPO, and fluent in English, look no further than the Philippines to outsource your call center requirements.